One night /day at a call centre!!!

This is why call center people get a good package!!!
1 ) Tech Support : "I need you to right-click on the Open Desktop."
Customer : "Ok."
Tech Support : "Did you get a pop-up menu?"
Customer : "No."
Tech Support : "Ok. Right click again. Do you see a pop-up menu?"
Customer : "No."
Tech Support : "Ok, sir. Can you tell me what you have done up until
this point?"
Customer : "Sure, you told me to write 'click' and I wrote 'click'."
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2) Customer : "I received the software update you sent, but I am still
getting the same error message."
Tech Support : "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
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3)Customer : "I'm having trouble installing Microsoft Word."
Tech Support : "Tell me what you've done."
Customer : "I typed 'A: SETUP'."
Tech Support : "Ma'am, remove the disk and tell me what it says."
Customer : "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support : "Insert the MS Word setup disk."
Customer : "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
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4).Customer : "Do I need a computer to use your software?"
Tech Support : ?!%#$ (welll pretend to smile)
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5). Tech Support : "Ok, in the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer : "Wow. How can you see my screen from there?"
Tech support : ??????
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6) Tech Support : "What type of computer do you have?"
Customer : "A white one."
Tech support : ?????
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7). Tech Support : "What operating system are you running?"
Customer : "Pentium."
Tech support : ??????
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8).Customer : "I have Microsoft Exploder."
Tech Support : ??????

Now what do you feel? Some of us use to behave with them like they are their boss and customer care executives, on the other side are their 'orderly'. What is your take on this? I want your comment please...